7-Day Return Guarantee
We want you to be fully satisfied with your purchase. If you’re unhappy with your order for any reason, you may return it unconditionally within 7 days of receiving the item.
Return Eligibility
To qualify for a full refund, please ensure your return meets the following criteria:
- The item is brand new, unused, unworn, and unwashed.
- The original packaging and tags are intact and unopened.
- No stains, perfume scents, or signs of wear are present on the item.
- A valid proof of purchase or order number is provided.
Non-Returnable Items
- Clearance/final sale merchandise
- Customized or personalized items
- Intimates, swimwear, or other hygiene-sensitive products
- Items returned after the 7-day window
Exchange Options
If you need a different size or color, you have two options:
- Request an exchange (subject to stock availability)
- Return the item for a refund and place a new order separately
Return Shipping Costs
- Buyer’s responsibility: If the return is due to personal reasons (e.g., wrong size ordered, change of mind, dislike of the item)
- Seller’s responsibility: If the return is caused by product defects, quality issues, or incorrect item delivery
Refund Process
- Refunds will be issued to your original payment method.
- Processing time takes 3–7 business days after we receive and inspect your returned item.
- Note: Processing times may vary depending on your bank or payment service provider.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 48 hours with the following information:
- Your order number
- A detailed description of the issue
- Photo or video evidence of the problem
We will arrange either a replacement or a full refund for you.
How to Initiate a Return
Contact our customer service team with your order details and the reason for return.
Wait to receive your return instructions and shipping address.
Ship the item back and provide the tracking number to our team.
We will process your refund promptly after completing the inspection.
Contact Us
For any assistance, feel free to reach out to us at:
📩 Email: zyw19980519zyw@gmail.com